Help & FAQ

Shipping Information:

Domestic:

At Easy Clothes, we strive to make the customer experience as simple as possible. That’s why we offer Free Shipping on all U.S. domestic orders of $75 or
more! For orders under $75, we now offer a flat-rate $6 Standard
Shipping option.

We provide a total of three shipping services: Standard, Express, and Next Day. Shipping Options:

1. Standard Shipping - $6 flat rate (or Free on orders of $75+) ○ Estimated Delivery: 2 - 5 Business Days

2. Express Shipping
○ Estimated Delivery: 1 - 2 Business Days

3. Next Day Shipping
○ Estimated Delivery: 1 Business Day

For next-day delivery, we also offer an alternative service option to ensure your package arrives as quickly as possible.

CANADA SHIPPING POLICY:

Easy Clothes strives to simplify shipping for Canadian customers on a daily basis, we are constantly improving with efforts made every day towards lowering the cost of shipping to Canada as well as customs and brokerage fee's.

Canadian orders are shipped using DHL with two paid options available to customers as well as a free delivery option for orders over $200 (CAD) Our Canadian delivery options include:

- DHL Parcel Direct as a more timely option at an affordable price with delivery times ranging from an estimated 7-11 days.

- DHL Worldwide with a quicker delivery time of an estimated 1-3 days at a slightly higher price point.

We work directly with customs to reduce those duties and brokerage fee's as much as possible however all customers (recipients) are liable for duties, taxes, and customs fee's on their order at the moment of checkout.
No other fee's will be added to your order both internally (from us) or from the outside (DHL or Customs) once the order has been placed.

All customs & duties fee's as well as Canadian Taxes will be processes and shown to the customer at checkout before proceeding to payment.
Customs and duties fee's are applicable to all Canadian orders over $150 CAD.

Customers can find more information on customs fee's, taxes, as well as additional import charges on the Canadian Border Service Agency (CBSA) website.

INTERNATIONAL SHIPPING:

Easy Clothes strives to simplify shipping for all international customers on a daily basis, we are constantly improving with efforts made every day towards lowering the cost of International shipping as well as customs and brokerage fee's.

International orders are shipped using UPS Worldwide Expedited® with an average delivery time of 3-5 business days.

We work directly with customs to reduce those duties and brokerage fee's as much as possible however all customers (recipients) are liable for duties, taxes, and customs fee's on their order.

Easy Clothes is not liable for customs fee's, taxes, or charges on any packages entering any country outside of the United States. We are unable to refund clients for these fee's regardless of their nature upon the entrance of countries abroad.

Customers can find more information of customs fee's, taxes, as well as additional import charges on their country of residence on their Border Service Agency (BSA) website.

Tap this link to see WHERE DO WE SHIP
EASY CLOTHES RETURNS & EXCHANGES POLICY:

Easy Clothes Returns & Exchanges Policy:

Return Policy:
To process a return, please make sure that all items have their original tags
on and are in their original condition, unworn, unwashed, unused, unaltered, with no odors, tears or stains.
Easy clothes offers up to 30 days to return your purchase! you get 15 days to return your purchase for either store credit or your original payment method. Past that 15 day period you get an additional 15 days to return your items for store credit only!

In the event of non-compliance with our return policy, the returned item(s) will be considered as inconsistent with our returns policy and it will not be reimbursed. In the event of non-compliance the return will be rejected by our

teams.
(Un-Returnable Items) The following items cannot be returned :

● Gift cards
That's Right you can now return any product purchased from Easy Clothes!

All items are eligible for refunds within our policy limits.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 14 days of the delivered date and we will make sure to get that sorted for you as soon as possible.

What are the refund options?

● ●

Refund to the original payment method Refund to store credit

How do I ship back the items?

United States Orders: To return a product, visit our returns center and follow our returns instructions. One completed place the product in a shipping poly mailer or small box, stick the provided shipping label on it and drop it off at your local postoffice (USPS)

International Orders (Outside the United States): All ll international orders must acquire postage on their own side and ship the return to 5709 East 61st Street, Commerce 90040, United States. Once completed, please email our customer service (help@easy-clothes.com) with your order number as well as the tracking number so our teams can track your return in the event a problem may occur in transit.

For further information and instructions or any queries please reach out to our customer support at help@easy-clothes.com

Cost of Return?

United States: All Domestic United States Returns are free if customers choose to receive a refund in the form of store credit. Customers requesting a refund to their original payment method will be charged a flat $5 (USD) fee. This fee will be deducted from your original refund value.

Canada: Canadian Orders must acquire postage on their own side and ship the

return to 5709 East 61st Street, Commerce 90040, United States.

If the product received is defective, or if you receive an incorrect item the cost of the return is taken by Easy Clothes and not the customer.

Exchanges:

Easy Clothes offers exchanges for specific items. The availability of exchangeable items is dependent on the item itself. These items may be eligible for exchange for a different size, color or even a whole different item. These can be seen in our returns and exchange portal where you can try this on your own side by clicking on your order and selecting exchange.

The following items are not eligible for exchange:

● Gift cards Store wide Sale:

All sale items are refundable for store credit. Can I track the status of my parcel ?

Click here to track your package!

Alternatively, on the website footer, under "EASY-CLOTHES" you will find the tab "Track your Order".

How soon will I get my refund?

Once your return is dropped off at our warehouse give us 5-7 Business to process your return. All refunds go to the original method of payment & all Store Credits will be sent to you via email. You will receive an email notification once your return is processed. Refunds to original payment methods will be received in 2-5 business days depending on your bank and the speed of transactions through that banking system.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at help@easy- clothes.com

Here is how you process your return:

1. All you need is your order# (your order number is found in the confirmation email that you recieved from us when your placed your order).

1. You need the email that you used to place the order (the email used to received the confirmation email).

1. Then tap this link to start Generating a Return Label “Generate a return”. 1. Once on the page go ahead and enter your order # and your email and

follow the on screen instructions.

1. A return shipping label will automatically be emailed to you when you have completed the on screen instructions

If you do not receive the Return Label within 10 minutes in your email please reach out to us at help@easy-clothes.com

My question is not addressed...

If you have any queries regarding return or refund, please reach out to our customer support at help@easy-clothes.com

What items are returnable?

  1. Easy clothes offers up to 30 days to return your purchase! you get 15 days to return your purchase for either store credit or your original payment method. Past that 15 day period you get an additional 15 days to return your items for store credit only!

  2. Returns must be unworn, unwashed, unused, unaltered. Any sign of makeup on the garment will be considered as worn.

  3. The garment must be returned in original condition, with no perfume or smells (cigarettes, smoke, exc.)

  4. With all the original tags intact

In the event of non-compliance with those instructions, the return item will be considered as inconsistent with our returns policy and it will not be reimbursed.

All products purchased at Easy Clothes are eligible for return. Sale items are only eligible for store credit.

What items are non-refundable?

The following items cannot be returned: ● Gift cards

All items sold during a sale or if the item itself was or is on sale is eligible for return for store credit only. (no refunds to original payment methods regardless of the circumstance)

If the purchased product is faulty, reach out to us within 14 days of the delivered date. Our teams will get that sorted for you right away making sure your experience is as pleasant as possible for you in hopes of making it up to you! Although quality control issues are rare they can happen, to limit this as much as possible we have a strict quality control system in place. However occasionally it can happen that an item slips between the cracks and in that case we will do everything in our power to make it up to you.

Black Friday - Cyber Monday Weekend Policy
Event Duration:
The Black Friday - Cyber Monday sale runs from Friday, November 29th, 2024, through Monday, December 2nd, 2024.

Return Policy:
1. Items Purchased at 25% Off:

  • ○  Products discounted at 30% off are eligible for return within 30 days of purchase.

  • ○  Returns within the first 15 days are eligible for a refund to the original payment method or store credit.

  • ○  Returns between 15 and 30 days are eligible for store credit only. 2. Items Discounted At or Above 35%:

  • ○  Non-returnable: Any items discounted at or above 35% during the Black Friday - Cyber Monday sale are final sale and cannot be returned.

  • ○  This condition is clearly marked on the product pages of applicable items.

    3. Non-Returnable Items Sent Back:
    ○ If non-returnable items are sent back with returnable items, the non-

returnable items will not be returned to the customer and will not be

○

eligible for any form of refund (store credit or original payment method).

Discount and Loyalty Program Restrictions:

  • ●  Discount codes and loyalty program codes are inactive during the

    Black Friday - Cyber Monday event (November 29th – December 2nd,

    2024).

  • ●  Customers with store credit may use their credit during the event.

    Shipping Times:

  • ●  Potential Delays: Due to increased shipping volumes during this time of

    year, shipping times may be longer than usual.

  • ●  We are in close contact with our transport partners (USPS, UPS, DHL)

    and have been informed that transit times may experience delays. Please plan accordingly.

    For any questions regarding the policy, feel free to contact our customer service team. Thank you for shopping with Easy Clothes!

    Black Friday - Cyber Monday Policy
    Updated
    Event Duration
    The Black Friday – Cyber Monday sale runs from Friday November 21, 2025 through to Monday, December 1, 2025 (Cyber Monday), end of day.

    Return Policy
    Items Purchased Below 40% Off
    Products discounted up to 39% off remain eligible for return within 30 days of purchase.

  • ●  Returns within the first 15 days: Refund to the original payment method or store credit.

  • ●  Returns between 15 and 30 days: Store credit only.

    Items Discounted at 40% Off or More — FINAL SALE
    Any product discounted at 40% off or more during the Black Friday – Cyber Monday event is considered Final Sale.

  • ●  These items are clearly marked with a red “Final Sale” badge on their product pages for full visibility.

  • ●  FinalSaleDefinition:
    ○ Items cannot be returned or exchanged.
    ○ Items cannot be refunded to the original payment method or store

○

credit.
○ This applies whether the item is purchased while marked Final Sale

or afterward, as long as it was purchased during the period it was designated as Final Sale.

Non-Returnable Items Sent Back
If Final Sale items (40%+ off) are sent back to us:

● They will not be refunded (store credit or original payment method). ● They will not be returned to the customer.

Discount & Loyalty Program Restrictions
● Discount codes and loyalty program codes are inactive during the Black

Friday – Cyber Monday event and can not be used with the exception of store credit. For assistance with any issues correlating to store credit please reach us through our live chat we have agents 24/7 ready to help or by email at support@easy-clothes.us

Shipping Times

Due to high seasonal volume:
● Shipping and transit times may be longer than usual.
● Our carriers (USPS, UPS, DHL) have advised that delays are possible. ● Please plan accordingly.